Returns & Exchanges

At Eter Rooftop & Lounge, we strive for culinary excellence and guest satisfaction with every order. Due to the perishable nature of our products, we offer immediate resolutions for items that do not meet our quality standards or arrive incorrectly.

Return Process

• 1.
  Inspect Your Order

  Please check your food and beverage items immediately upon delivery or pickup to ensure everything is correct and prepared to your satisfaction.

• 2.
  Contact Our Team

  If there is an issue with your order, notify our staff or contact our customer support line within 30 minutes of receipt to initiate a claim.

• 3.
  Provide Verification

  To assist with our quality control, please provide a brief description of the issue and a photo of the item if you are reporting via our digital channels.

• 4.
  Receive Resolution

  Once verified, we will immediately process a replacement, issue a store credit, or provide a refund to your original payment method.